Meet the team: Versatile Key Account Manager Auli

In our series "meet the team," we introduce Auli Kalliokoski, Finbin's Key Account Manager in Finland. Auli is responsible for Finbin's contract customers and resellers in Finland. She has been with Finbin for almost three years, bringing strong expertise and an energetic can-do attitude to the company.

Auli's daily tasks are diverse and varied. She primarily focuses on quotation calculations, order entry, and projects for contract customers, such as contract updates and customer visits. Additionally, she handles product introductions and customer service via email and phone. Auli emphasizes the importance of personal service and meetings, as they are the core of her work.

Auli has extensive experience in sales and account management. She started her career as a Sales Coordinator in Southern Finland and has recently transitioned to the role of Key Account Manager. With her new role, more administrative tasks and projects have been added to her job description, but the fundamentals of sales and customer service have remained the same. Over the years, Auli has gained diverse experience with products and customer groups, and she has always been enthusiastic about sales work.

Sales work is not just about drafting and sending out offers. It requires in-depth product knowledge to guide customers and help them choose the products that best suit their needs. Auli has excellent product knowledge and can always offer her customers the best solutions. In addition, projects can last a long time, even years, so maintaining contacts and monitoring projects are essential parts of her work.

Auli is known for her sense of humor and her ability to navigate even difficult situations. She has a natural ability to turn challenges into successes. Auli values the interpersonal relationships that work brings and has built good conversational relationships with many customers, thanks to which work and contractual matters proceed smoothly. She admits to being temperamental and stubborn at times, but these traits also serve as strengths and help her move things forward.

Auli emphasizes the importance of team spirit and working together in the work community. An open atmosphere and helping others are key, especially during challenging times. In Finbin's work community, it is easy to ask for help and share experiences, which makes the team strong. Auli believes that cooperation between production and sales works well, which facilitates the handling of matters and improves customer service. At Finbin, production, sales, design, export, marketing, and administration all operate under the same roof, so it is easy to get additional information from another department.

Auli believes that the best part of her job is its versatility. She never has a dull moment, and customers keep her busy. The challenges of her new job description keep her work interesting and motivating.

Auli describes Finbin as a family business where employees have the opportunity to influence matters and present their own ideas. Finnish origin and quality are the company's biggest assets. Finbin's good atmosphere is reflected in the entire company's operations.

In her free time, Auli considers exercise an important resource and a way of life. She engages in a variety of physical activities, which provide energy for coping with work and for general well-being. In addition, traveling and good food are important ways for her to spend her free time.

Auli Kalliokoski's interview highlights the importance of combining personal service, in-depth product knowledge, and a strong team spirit in successful sales work. Her energy and positive attitude inspire everyone.