Meet the Team: Lehtovuori’s Sales Coordinators – The Team That Keeps Things Running

(In the main image from left to right; Jenni, Pinja, Nina, Piia and Jussi)

Lehtovuori's sales coordinators are the first point of contact for customers and key players in the company's daily operations. Their professionalism and customer service skills ensure that everything runs smoothly and efficiently from the very first contact. This team consists of four sales coordinators covering different regions; Pinja, Piia, Jussi, and Nina, who have in-depth knowledge of the company's products and processes. Their pillar of support is Jenni, the Sales Support Manager, who ensures the team works seamlessly and efficiently together.

Who is part of the sales and customer service team?

• Pinja Väätänen works as a sales coordinator for Southern Finland and has been in her role for almost a year. Her background in banking and insurance provides a solid foundation for customer service, and her workdays are spent calculating offers, registering orders, and working closely with regional managers. Pinja's specialty is her love for "old school" working: even though her work is mostly on a computer, she keeps everything recorded in a paper calendar.

• Piia Pirinen handles sales in the eastern region. She is a relatively new face at Lehtovuori but brings over 7 years of sales experience. Piia's workdays consist of customer service and preparing orders, as well as handling various investigations for her customers.

• Jussi Asunta works as a sales coordinator for the northern region. Formerly an athlete and coach, Jussi has also run his own massage business. He started at Lehtovuori four months ago and daily supports the regional sales managers. His diverse background helps him approach customers practically and expertly.

• Nina Schäfer handles sales in the western region and brings 10 years of sales experience. Like Piia and Jussi, Nina also started at Lehtovuori four months ago. Nina emphasizes that sales coordinators have an important role as company experts – they must be able to answer customer questions ranging from spare parts to assemblies and materials. This requires a deep understanding of products and production processes.

• Jenni Nikkilä is the Sales Support Manager and is responsible for coordinating the entire team and supporting domestic sales activities. Over 20 years of experience in customer service and sales are evident in her daily work, where she investigates and resolves various challenges. According to Jenni, one of Lehtovuori's strengths is that production, design, and office are located under the same roof. This enables fast information flow between different departments and gives the team the opportunity to see finished products often – a great advantage when detailed questions need to be answered.

Versatile job description – From sales to investigations

The job description of sales coordinators is much broader than often thought. They don't just calculate offers and register orders; they must know the products and processes in detail. The work of sales coordinators requires strong cooperation with production, as they investigate precise information for their customers and ensure that things proceed smoothly.

One of the most important tasks of sales coordinators is to enable regional sales managers to spend more time on field work. They handle all background work and investigations so that sales managers can focus on customer relationship management and active sales. This makes the job description of sales coordinators broad and versatile – each day brings new challenges and learning opportunities.

Interesting facts about Lehtovuori's sales coordinator team

Sales coordinators are not only experts in their work, but each also has an interesting and varied life outside of work. What is one interesting fact about you that not everyone might know?

• Piia is a skilled sign language user and has worked with people with intellectual disabilities.

• Jussi spends his free time coaching a floorball team and ensures the team succeeds.

• Nina is a passionate billiards player who has been playing the sport her entire life.

• Pinja says she is an avid dog lover and owns two dogs that also bring joy to the office.

• Jenni, on the other hand, enjoys various handicrafts, such as making jewelry, knitting, crafting, and has even welded performance costumes for samba carnivals herself.

What makes Lehtovuori special?

All sales coordinators agree that Lehtovuori's work community is exceptionally strong. The company's hierarchy is flat, which allows for asking for help from anyone. Trust and respect prevail, and there is room for everyone's personality in the team. This creates an open and pleasant atmosphere where everyone can be themselves.

Jenni says that at Lehtovuori, domesticity and quality are core values, and employees are given the opportunity to grow and develop in their roles. The company's growth and development create new opportunities for both team members and customers. "Our team works with a positive attitude, and laughter is part of daily management," Jenni adds with a smile.

Lehtovuori's sales coordinators are key to the company's operations, and without their work, Lehtovuori's wheels would not turn as smoothly. Their expertise, commitment, and positive attitude make them an indispensable part of Lehtovuori's success.